Customer Service

We've created this page to answer some basic questions that you may have about our online store. If you have any further questions or requests please feel free to e-mail us at ptbhawaiian@hawaii.rr.com

Do you have a seasonal catalog?
Unfortunately, we do not. But we annually add a new design and discontinue a slower moving design for all our loyal customers that have been with us from the beginning. We will soon have online newsletter in which we will let you know of new design releases, discontinued designs, additions on the website, and upcoming events.

Why do you only have a limited choice and supply of on-line items?
We make it our first priority to fulfill the demand of customers that come to our local craft fairs around the State of Hawai'i (see Craft Fairs). Regrettably, we cannot always have the full choice of styles, sizes, and colors in our online store because we sell out of it in our actual location. But we are slowly upgrading our on-line services to take into account our loyal customers we have that are far from our location, or enjoy getting our garments through the Internet. Hopefully we will soon have our full choice of items available to our on-line customers, but until then we hope you will, or are able, to come to our local craft fairs around the State of Hawai'i and enjoy the full experience of Aloha Impressions aka PTB Hawaiian.Com.

Why the Hawaiian Flag?
Because "Ka Hae Hawai'i" serves as the flag of the Kingdom, Republic, Territory and the State of Hawai'i.

Why is the British Union Jack on our flag?
In 1816, King Kamehameha commissioned Captain Alexander Adams the hired skipper of his ship "Forester" (renamed the Ka'ahumanu), John Young and Issac Davis to design a national flag for the Kingdom of Hawai'i. King Kamehameha concerned for the safety of his people, during the War of 1812, between England and America, asked for a flag design that would appease both countries.

"Ka Hae Hawai'i" (the Hawaiian Flag) represents the eight major islands of Hawai'i with it's stripes of white, red and blue, mimicking the "Cambridge Flag" of the United States 13 red and white stripes and the "British Union Jack" was included out of consideration for Captain George Vancouver, who gave King Kamehameha the islands first flag when the islands where placed under the protection of Great Britain.

On February 25, 1843 Lord George Paulet, commanding officer of the British frigate "Carysfort" took over the Hawaiian Nation in the name of the Queen of England, lowering the Hawaiian flag and hoisted the British flag in it's place with a 21 gun salute from both the Honolulu Fort and Carysfort. The islands were under the rule of the British Commission set-up by Lord Paulet, who ordered all Hawaiian flags be destroyed. Five months later, British Admiralty and Admiral Richard Thomas, Commander of the Pacific Fleet came to Hawai'i, relieved Captain Paulet of his duties, and restored the kingdom to Kamehameha III in July 1843. During the ceremony at Kawaiaha'o Church, after the lowering of the British flag and the raising of the Hawaiian flag, that King Kamehameha III uttered the famous phase now known as the state motto "Ua mau ke ea o ka aina ika pono" (The life of the land is perpetuated in righteousness).

Mahalo nui loa to David Kawika Parker, Administrator at Alu Like Hui Ku O Ke Ko'olau for assisting in the research of "Ka Hae Hawai'i."

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